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Chapter 11. Ensuring Quality & Accountability through Service System Management and Training Initiatives Developing a Quality Improvement and Evaluation Strategy in a Children’s Mental Health Centre Sherrilyn M. Sklar, Katherine Sdao-Jarvie Use of Clinical Practice Guidelines in Managed Care Environments: Policy, Practice, and Clinical Utility Jennifer Taub, Angela Gomez, Mary I. Armstrong The Utilization of Case Study Results for Continuous System Improvement in a TIP System Sarah E. Stewart, Alyssa M. Voss, Nicole Deschênes, Hewitt B. “Rusty” Clark Transition of Young People into Adulthood: Process and Outcomes Measurement Methods Nicole Deschênes, Hewitt B. “Rusty” Clark, David Baker, Elizabeth Granucci Utilizing Program, Fiscal and Clinical Outcome Data to Build and Sustain a System of Care Bruce Kamradt, Mary Jo Meyers Utilization Management and Efficiency: Virginia’s Comprehensive Services Act Cecelia Kirkman An Interdisciplinary Field Training Effort and Preliminary Evaluation Douglas A. Waring, Kellie Reed-Ashcraft, Cynthia Blanchard-Kittle Topical Discussion: North Carolina Public-Academic Liaisons: Facilitating Collaboration between University and Community Co-Chairs: Terri Shelton, Lorin Baumhover Public Academic Liaisons: An Overview Margaret Arbuckle, Lorin Baumhover, James R. Cook, Suzanne Biggs Gavenus, Ryan P. Kilmer, Barbara Leach, Susan McCammon, Carol MacKinnon-Lewis, Mark O’Donnell, John Y. Powell, Charles Pryzant, Kellie Reed-Ashcraft, Terri L. Shelton, Sandra Spencer, Douglas A. Waring, Irene Nathan Zipper Faculty and Parent Rewards for PAL Participation Susan L. McCammon, Barbara Leach Conducting and Utilizing Applied Research to Improve Systems of Care James Cook, Ryan P. Kilmer