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Presented at the 22nd Annual Research Conference

Conflict and Its Management in Systems of Care

Download Handouts: 61 KB pdf

Session Number: 43 Room: Salon A-B

Presentation Type: symposium

Chair: Mary E Evans Discussant:

Synopsis: This symposium presents a discussion of a project to examine the sources of conflict and methods of conflict management that are used in systems of care. It includes a report of a needs assessment that was conducted by requesting members of the governing board respond by mail. It describes a concept mapping exercise conducted with several sites to learn about conflict management, and also presents findings from a learning community.Discussion will focus on learnings from this project for conflict management in systems of care.

Date: Tuesday, March 3, 2009

Session Time: 3:15 PM - 4:15 PM

Results of a National Survey of Federally Funded Systems of Care

We're sorry, handouts are not available for this presentation.

Presenting: Mary Evans; Huey-Jen Chen; Roger Boothroyd

All Authors for this paper: Mary Evans; Huey-Jen Chen; Roger Boothroyd

Presentation Type: element of symposium

Synopsis: A male needs assessment was conducted of all federally-funded and graduated system of care sites regarding conflict and its management. Respondents were members of governing boards. The results indicated that conflict is common and sources include goals, relationships and authority. Management techniques included developing a resolution strategy, ignoring it or dealing with it behind the scenes. The presence of conflict was believed to negatively impact functioning of the systems of care.

Talking About Conflict

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Presenting: Sheryl Schrepf

All Authors for this paper: Sheryl Schrepf; Andrea Blanch

Presentation Type: element of symposium

Synopsis: As part of an ongoing study, two conference calls were held with participants representing a variety of roles in systems of care, including project directors, family members, a youth coordinator, technical assistance coordinators, trainers and researchers. Participants shared experiences with conflict in local sites and discussed implications. Fourteen major themes were identified, reflecting the impact of conflict on systems change, developing family-driven and youth-guided systems, partnering and collaboration, and sustainability.

Use of Concept Mapping to Understand Conflict Management in Systems of Care

Download Handouts: 167 KB pdf

Presenting: Huey-Jen Chen; Robyn Boustead

All Authors for this paper: Huey-Jen Chen; Robyn Boustead

Presentation Type: element of symposium

Synopsis: Local systems of care were selected for site visits to reflect different stages of development and different experiences with conflict. Methods included concept mapping, interviews with key stakeholders and document review. Concept mapping was used to identify organizational processes that support effective systems development including conflict management and prevention activities. Site visits were conducted by a researcher trained in concept mapping technology and two co-facilitators experienced with conflict and systems of care.