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Presented at the 20th Annual Research Conference

The Utility of Consumer Surveys for Improving the Quality of Behavioral Healthcare

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Session Number: 1000 Room: Salon E & F

Presenting: J. Randy Koch; Mary Shawver; Karen Cropsey; Rehana Kader

All Authors for this paper: J. Randy Koch; Mary Shawver; Karen Cropsey; Rehana Kader

Presentation Type: poster presentation

Synopsis: There has been significant growth in the use of consumer surveys to assess the quality of behavioral healthcare services. A key rationale for using consumer surveys is their presumed value for improving service quality. Although there is anecdotal evidence that some providers have successfully used consumer surveys, there is little empirical data to support this. Participants will discuss the extent to which consumer surveys are used for quality improvement, how they are used, barriers to effective use, and strategies to increase their use. Preliminary data from focus groups conducted as part of a sponsored research project will also be presented.

Date: Sunday, March 4, 2007

Session Time: 6:00 PM - 8:00 PM