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Presented at the 20th Annual Research Conference
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Session Number: 1000 Room: Salon E & F
Presenting: J. Randy Koch; Mary Shawver; Karen Cropsey; Rehana Kader
All Authors for this paper: J. Randy Koch; Mary Shawver; Karen Cropsey; Rehana Kader
Presentation Type: poster presentation
Synopsis: There has been significant growth in the use of consumer surveys to assess the quality of behavioral healthcare services. A key rationale for using consumer surveys is their presumed value for improving service quality. Although there is anecdotal evidence that some providers have successfully used consumer surveys, there is little empirical data to support this. Participants will discuss the extent to which consumer surveys are used for quality improvement, how they are used, barriers to effective use, and strategies to increase their use. Preliminary data from focus groups conducted as part of a sponsored research project will also be presented.
Date: Sunday, March 4, 2007
Session Time: 6:00 PM - 8:00 PM