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Presented at the 20th Annual Research Conference

A Needs Assessment of Conflict in Systems of Care

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Session Number: 1000 Room: Salon E & F

Presenting: Mary Evans; Robyn Boustead

All Authors for this paper: Mary Evans; Robyn Boustead; Roger Boothroyd; Huey-Jen Chen; Sheryl Schrepf; Andrea Blanch

Presentation Type: poster presentation

Synopsis: Systems of care (SOCs) require effective partnerships among service sectors with different missions and mandates. Consequently, conflict may occur. The purpose of our needs assessment was to determine the presence, nature and resolution of conflicts within Center for Mental Health Services funded SOC sites. Web and mail surveys yielded 208 responses from 43 sites. Major sources of conflict noted by at least 70% of respondents were: incompatible goals, scarce resources, overlapping authority, communication, decision making and relationships. The most common resolution strategies were: not acknowledging it, behind the scenes dealing, and developing strategies to address the conflict.

Date: Sunday, March 4, 2007

Session Time: 6:00 PM - 8:00 PM