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Presented at the 18th Annual Research Conference

Organizational Cultural Competence: Moving Your Agency/Organization Toward Becoming Culturally Competent

We're sorry, handouts are not available for this presentation.

Session Number: F Room: Meeting Room 11

Presenting: Jodee Grailer-Liedtke; Don Coleman; Harold Gates

All Authors for this paper: Jodee Grailer-Liedtke; Don Coleman; Harold Gates

Presentation Type: topical discussion

Synopsis: Becoming a culturally competent organization requires attitudes, knowledge and skills that are not usually a part of the training of CEO's, board members and the staff of agencies/organizations. This topical discussion will engage participants in an examination of the importance of cultural competence and walk them through the process of becoming a culturally competent agency/organization including: (1) organizational environment (agency leadership, vision/mission/respect statements, affirmative action policies, cultural diversity organizational structures, cultural competence assessment tools, physical facility and employee policies and practices); (2) staff/team development (recruitment, hiring, retention of a diverse staff, staff education and training expectations, job descriptions and performance reviews); (3) service delivery (practice issues, culturally competent assessments, treatment/service plans, documentation, program development and program reviews, culturally competent supervision, consumer involvement and quality assurance tools); and (4) community relationships (vendors, contracts, leadership in the community). This discussion will provide in depth instruction and provide tools that can be used as an agency/organization pursues the path of becoming culturally competent.

Date: Tuesday, March 8, 2005

Session Time: 1:15 PM - 2:45 PM

Presentation Time: 2:00 PM - 2:45 PM