Conference Handouts

Click here to view handouts from 2010 - 2013 conferences. (Under agenda, then archives)

Click here to view past conference highlights.

Presented at the 17th Annual Research Conference

Monitoring Service System Quality and Improvement: Addressing the Need for a Common Approach

Download Handouts: 367kb pdf

Session Number: 35 Room: Salon J

Presenting: Ann Doucette; Doreen Cavanaugh

All Authors for this paper: Ann Doucette; Doreen Cavanaugh

Presentation Type: topical discussion

Synopsis: The demand for monitoring quality improvement is expanding. Indicators, used to track how well providers deliver care, and how individuals are progressing under care, are mandated in many public systems and managed care organizations; and the push to compare service system outcomes is growing. This presentation will highlight the efforts of the Substance Abuse and Mental Health Services Administration (SAMHSA)- sponsored National Forum on Performance Measures for Behavioral Healthcare to establish a parsimonious set of common performance measures. Development work on identifying commonality in terms of service system performance measurement interests, and the role of administrative data measures and consumer surveys in monitoring quality and system improvement efforts will be discussed interactively with audience participants.

Date: Tuesday, March 2, 2004

Session Time: 10:15 AM - 11:45 AM